Have you ever heard
of m-commerce? Well, just like e-commerce which refers to buying and selling
through electronic devices, m-commerce is a more specified form. That is, all
the trading and transactions happen through your mobile phones and other
handheld devices such as tablets.
Going back to its
roots, the word m-commerce first originated in 1997. To be precise, it was
coined at the launch of the Global Mobile Forum by an American lawyer named
So how did
m-commerce get to where it is now? For this, its evolution has to be studied.
This article gives you the needed insight into all things m-commerce. Let’s
M-Commerce: From Then to Now
Now you know how
the term mobile commerce technology came into being. But what happened after
that? Well, after a few months, one of the most popular beverage companies,
Coca Cola, launched two vending machines in Helsinki, Finland that operated via
mobile phones. The payments took place through SMS text messages.
Here comes a little
bit of time-travel. The invention of computers and the internet took technology
and networking to a whole new level. Retail transactions came into being in
1994, and the present day e-commerce giants eBay and Amazon were born in 1995.
Over the years, various other e-commerce sites were built and online shopping
became the new trend. But again, you could only do this via a desktop with
introduction of smartphones and tablets, the problem got its final solution,
that is, m-commerce. With just the touch of your fingertips, you could shop
anything and everything. Browse through hundreds and thousands of products,
filters that help you choose the best and prices that came with discount offers
that were sometimes unbelievable!
realizing, many of us gave our final goodbyes to physical stores and chose
m-commerce for everything because of the remarkable convenience it brought. Of
course when you are out simply walking through the streets, you may switch back
to the traditional ways of shopping in or visiting a store. But given the busy
lifestyle of the modern day world, many find it tiring to shop offline than
Gone are the days
where you spent hours shopping at your favorite store which also includes the
time for traveling. Not to mention the energy and money it requires. You even
have to set aside a separate day to do your shopping based on your schedule.
Sigh, such hassle!
become one of the greatest solutions in history for shopping. You can easily
shop via your smartphone and do the payment, all within a short time. All you
need is good internet services and simply wait for your order to be delivered.
Keep in mind that this is just the customer’s point of view.
On the other hand,
business enterprises are soaring due to the benefits of m-commerce. They can
make key decisions based on the traffic generated to their websites and
directly interact with the users to make the needed changes. Not only does this
increase user engagement but also helps build a better seller-buyer
relationship, irrespective of place, language and time.Thus, companies achieve
their target goals more easily. Pretty much evident that it's a win-win
situation for both.
For these reasons,
the m-commerce platform is considered to be the next generation of e-commerce.
Now let’s look into the potential of m-commerce in India.
Scope Of M-commerce
India has become
the second largest market for smartphones replacing the United States. Mainly
because, if you look at the statistics, it can be seen that Indian customers
have welcomed mobile commerce with open hands, with nearly 83% of the
population being smartphone users and doing online shopping via their wireless
As per the “State of M-Commerce 2016” survey, it has been
found that customers in the age group of 25-34 use their smartphones/ tablets
to shop online.
Hence, M-commerce remains to be an area, yet to be explored.
There are a lot of technology firms helping their customers to gear-up for the
upcoming change in the way of doing business online. And Robato is one
such web development company that is actively working in this area to
explore its full potential. Our team has also provided assistance to various
top-notch companies in and out Bangalore to successfully transition from
e-commerce to m-commerce.
Initiatives Towards M-Commerce
The Indian Government is seen to be proactive regarding
m-commerce and has launched several programs in support and growth of this
platform. Some of these are;
The Digital India Initiative
- Startup India
- Skill India
- Implementation of GST
- Mobile Wallets
- Unified Payment Interface
Further, our Prime Minister, Mr. Narendra Modi has also
given immense support towards digital transactions and has encouraged the use
of E-banking and mobile banking for doing cashless transactions. Applications
like BHIM is one such initiative based on UPI, to facilitate E-payments
directly through banks.
Limitations Of M-commerce
As you can see, there are plenty of benefits to m-commerce.
At the same time, the limitations/negatives exist as well. Have a look;
Cannot be accessed without internet:
While a smartphone is required to make use of m-commerce,
solely having the device can get you nowhere. Ensure that you have smooth
internet connection to benefit the most from m-commerce.
Unfamiliarity with products/services of rural people:
M-commerce allows you to shop from across the world and
access international products effortlessly. However, the same platform pretty
much poses a difficulty when it comes to even knowing about your rural
products/services. And therefore, in order to access those, you will have to
get in touch with them directly through visits/travel.
This is one of the biggest risks that you can encounter via
online shopping. Even if the website T&C tells you who has access to your
information and guarantees 100% secured transactions, the possibility of
fraudulence cannot be denied. Whereas offline shopping lets you see and assess
the product for yourself before making any payments as well as throughout the
process of purchase.
Risky shipment companies:
This one is mostly directed to the sellers. It is crucial to
understand that customers put their whole trust on the business firms to
deliver their order safely as expected. When the shipment company you chose
fails to provide quality service to the customer, the business company is under
pressure and may even cause the customer to avoid your products/services
altogether from then on. Therefore, make sure that you choose only reputed
shipping companies that you can rely on.
Reduced/zero interaction with the customers:
On one hand, m-commerce does allow you to connect with the
seller. That is, you have the medium and contact details to do so. However,
this may not be the same for all and direct communication is best guaranteed in
offline shopping where you can actually have a face-to-face interaction with
Putting it altogether, m-commerce proves to be a popular
means of shopping as it has benefited buyers and sellers alike worldwide.
However, its drawbacks can’t be denied which makes it important to take the
right measures accordingly to grow or maintain the reputation of your company.
And if you are one among the customers of m-commerce
products/services, make sure to double-check the info provided on the website
that you are buying from. This can help prevent any potential dangers that
might come in the way of your payment. A lot of websites have been reported for
selling fake products and replicas at high prices.
Have a good look at the customer reviews to see what others have to say and make a decision only after thorough consideration. The last thing you need is to trust these online marketplaces blindly and end up losing your money!